Circumambulating - serving several clients at the same time
There is a practice, particularly in Himalayan Buddhism of Tibet and Nepal, of circumambulation - devotional walking around a sacred object or space.
And so I regularly circle both the struggle and opportunity to serve several clients at the same time. In my work in senior living, potential clients drop in or call - and often overlap with each other and with existing clients, all who have need. So, the struggle and opportunity is to create a relationship with each, answering as much of their need as possible, and making arrangements for next steps.
Sometimes I fail.
Particularly in my current work in skilled nursing, potential residents and their loved ones have limited time and are usually in a high-stress situation, trying to arrange for a short-term rehabilitative therapy stay following hospitalization. Each potential resident and their loved ones are on a journey, and emotions and stresses are high.
I find success in serving these potential residents and their loved ones by being compassionate, helpful and frank. Another key to success is a team, collaborative approach. As a relationship manager, I’m always only one aspect of the final service for our clients - in this case, rehabilitative residents and their loved ones. And so it is critical that my colleagues be a part of the relationship from its beginning. When several inquiring families and new families need help at the same time, we can serve all of them when we work as a team.